Dear all,
The following terms and conditions have been laid out to guarantee the success of the coaching process. You are expected to adhere to these terms during your subscription with Online Life Coach.
Terms & Conditions:
1. The person may cancel & reschedule up to 2 sessions from every 8 Hour level as long as the cancellation happened at least 8 hours before the time of the session.
2. If a person cancels a session less than 8 hours before the time of the session, the session will not be rescheduled or refunded.
3. The person may be refunded for 1 session only for every 8 Hour level due to technical problems such as: internet connectivity, audio/video issues, hardware problems. The person must make sure that their internet connection is stable and has a working mic and earphones. Please make sure you always take your private sessions in a quiet environment.
4. The person may book their sessions in 2 methods:
a. Booking all coaching sessions in advance with the same coach. b. Booking a session at a time with a maximum of 2 coachings.
5. Sessions are booked at least 24 hours in advance.
6. All sessions are recorded by with Online Life Coach in order to allow the students to review their sessions after they are done. Online Life Coach will also use these sessions for training purposes and quality assurance. Online Life Coach always respects your privacy.
7. The duration of an 8-hour level is 60 days from the date of the level purchase. The person may use expired sessions if a new level was purchased.
8. Changing the coaching policy:
a. The person has the right to replace the coach if they do not feel comfortable with the coach’s ability to coach them only after the 1st session.The session will be refunded with a new coach of the person’s choice. The person may request a coach change 2 times.
b. The person has the right to replace the coach if the coach did not show up in the 1st session.
c. The person has the right to replace the coach if the coach did not show up 2times during the 8-hour level.
d. The person has the right to replace the coach if the coach rescheduled more than 2 sessions during the 8-hour level.
e. In the case of no noticeable improvement after 16 sessions with the same coach, Online Life Coach will change the coach.
9. Cancellation & Refund Policy:
a. The person may receive a full refund with no deductions in the following conditions:
i. If the requested schedule is not fulfilled and the person isn’t able to start for more than 14 days from the request.
ii. If the student is not satisfied with more than 2 coaches after the trial of 2 hours.
b. The person may receive a refund with 10% administrative fees if the refund was requested within 14 days of purchase and the person hasn’t started.
c. The person has the right to receive 50% of the paid amount for one 8-hour level if the person has completed 4 hours or less.
d. The person may not request a refund if more than 4 hours are completed in one 8-hour level.
e. The person may not request a refund for an expired coaching.
f. The person may not request a refund for any other reasons.
g. The refund will be processed in the same payment method or by cash. Processing time will be not more than 30 days from the date of the request.
10. The person may freeze once per coaching for a maximum of 2 months. After the freeze period the coaching will expire.
11. If a person does not show up for 2 sessions in a row, the rest of the schedule will be automatically dropped from the coach’s schedule. No shows are never refunded, and the 2 sessions will be considered as canceled sessions.
12. Online Life Coach reserves the right to replace the coach without prior notice, however, clear reasons will be given. In most cases this will happen to guarantee a better life coaching process for the person.
13. If a coach cancels a booking less than 8 hours before the session time, the session will be refunded for the person and the person will receive 2 extra bonus hours.
14. If a coach cancels a booking 8 hours or more before the session, only the session will be refunded, with a maximum of 2 sessions.
15. If a coach cancels a booking 8 hours or more before the session more than 2 times per 8-hour level, the person may change the coach and will also receive 2 extra bonus hours.
16. Lateness Policy:
Being late is not considered as welcomed behavior. Being punctual and respecting appointments is essential to have a successful life coaching process.
a. The person and the coach are allowed up to 5 minutes to start the 1-hour session.
b. If the person is late from 6 to 20 minutes, the session will end on time, and the person may not ask for the lost time.
c. If the coach is late from 6 to 10 minutes 2 times or more, the person will receive 1 bonus session for every 2 times.
d. If the coach is late from 11 to 15 minutes, the session will be continued, however the person will receive an extra bonus hour at the end.
e. If the coach is late more than 15 minutes, the session is cancelled, and the person receives 2 extra bonus hours.
f. If the person is late for more than 20 minutes, the session is canceled and will not be refunded.
Notice:
The terms & conditions mentioned above are not absolute and they could be updated and improved periodically.
Wishing you a successful life journey
The Online Life Coach management team.